Position Overview
We are looking for a Desktop Support Engineer responsible for managing and maintaining IT infrastructure including Windows servers, Active Directory services, virtualization platforms, and application servers. The role involves troubleshooting technical issues, ensuring system availability, managing backups, and supporting end-users and enterprise systems.
Key ResponsibilitiesServer Administration
- Configure and maintain Windows Servers.
- Install, configure, and maintain Application Servers.
- Monitor server health including CPU utilization, memory usage, and logical drive capacity.
- Manage server backup and restore processes.
- Install and configure Internet Information Services (IIS).
Network & Infrastructure Management
- Maintain and troubleshoot Active Directory, DNS, DHCP, VPN, and WINS servers.
- Handle Group Policy management across different Organizational Units (OU) as per IT security policies.
- Manage user accounts including unlocking accounts and resetting passwords.
- Assign rights and privileges for file server access.
- Configure and troubleshoot VPN connectivity issues.
Virtualization & Cloud
- Work with VMware virtualization platforms.
- Install and configure ESXi Servers, vSphere Client, and vCenter Server.
- Deploy and configure virtual machines on ESXi hosts.
- Create and manage datastores for virtual machines and data storage.
- Manage snapshots, clones, templates, and VM deployment.
- Manage cloud servers using SoftLayer cloud services.
Database & Application Support
- Install SQL Server and schedule database backups.
- Monitor database alerts and performance issues.
- Troubleshoot application-related issues and support enterprise applications.
Security & System Maintenance
- Monitor and apply security patches and local group policies for isolated machines.
- Handle patch management and antivirus management.
- Maintain and troubleshoot proxy servers and FTP servers.
Data Center & Infrastructure Support
- Maintain data center infrastructure including daily server health checks.
- Manage printer servers.
- Maintain Citrix Xen servers and resolve escalated Citrix issues.
- Perform daily operational backups and system monitoring.
Required Skills
- Desktop Support
- Windows Server Administration
- Active Directory Management
- DNS / DHCP Configuration
- VMware Virtualization
- VPN Troubleshooting
- Server Backup and Restore
- Patch Management and Security Management
- Basic Cloud Server Management
- Strong troubleshooting and technical support skills
Qualifications
- Experience configuring and maintaining Windows Servers and enterprise infrastructure.
- Hands-on experience with Active Directory, DNS, DHCP, VPN, and Group Policies.
- Experience managing VMware virtualization platforms.
- Knowledge of SQL Server installation and backup scheduling.
- Experience with Citrix Xen servers and virtualization basics.
