Desktop Support Engineer

Description

We are seeking a skilled Desktop Support Engineer to join our IT team in India. The ideal candidate will have 3-4 years of experience in providing technical support to end-users, troubleshooting hardware and software issues, and ensuring optimal performance of desktop environments.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Troubleshoot and resolve desktop and laptop issues, including operating system, application, and peripheral problems.
• Install and configure operating systems and software applications according to company standards.
• Maintain and support network connectivity and ensure proper functionality of network devices.
• Document and track support requests and resolutions in a ticketing system.
• Assist in maintaining inventory of IT assets and equipment.
• Provide training and support to users on new technologies and software.

Skills and Qualifications

• 3-4 years of experience in desktop support or related IT support roles.
• Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
• Experience with hardware components such as desktops, laptops, printers, and peripherals.
• Familiarity with Active Directory and user account management.
• Understanding of networking principles and protocols (TCP/IP, DHCP, DNS).
• Excellent communication skills, both verbal and written.
• Ability to work independently and in a team environment.
• Problem-solving skills and a customer-oriented mindset.