Desktop Support Engineer

Key Responsibilities:

• Provide first-level and second-level technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain Windows, macOS, and Linux operating systems.
• Troubleshoot hardware and software issues both remotely and onsite.
• Set up new user accounts, permissions, and profiles as per company policies.
• Support Office 365, email clients, VPN, antivirus, and standard business applications.
• Maintain asset inventory, log service requests, and update support tickets.
• Perform system upgrades, patches, and routine preventive maintenance.
• Collaborate with network and system admins on escalated technical issues.
• Ensure data backups, drive encryption, and endpoint security compliance.
• Provide technical documentation and user guides when needed.

Required Skills and Qualifications:

• Diploma or bachelor's degree in Information Technology, Computer Science, or related field.
• 13 years of experience in desktop or IT support.
• Strong knowledge of Windows 10/11, Microsoft Office, Active Directory, and remote support tools.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving abilities.