- Set and manage recruitment team performance and give them direction, while ensuring smooth delivery of day-to-day operations (2-3 Team Leaders & 30-40 members team)
- Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service.
- Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home.
- Continuously strive to build a culture of high-performance.
- Facilitate effective teamwork and build collaborative relationships internally and externally.
- Employee Engagement and Initiatives- Improve Morale and productivity.
- Employee Retention-Strategies to improve employee retention.
- Training & development-training need analysis based on the appraisal and training coordination.
- Works closely with transition team and ensure implementation of HR projects. Previous experience with transitions would be an added advantage.
- Supports leadership in helping to build a unified team mind set.
- Strong interpersonal people management skills & client management skills.
- Strong decision-making skill, ability to think strategically and translate strategy into action plans.
- Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
- Performance management- succession planning for business units.
- Employee Retention-Strategies to improve employee retention.
- Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.
- Ensure that overall delivery of recruitment services to third party clients meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework.
- Partner with the onshore business team to:
- Forecast and plan for the hiring in advance.
- Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.
- Drive process ownership in line with agreed target operating model.
- Strong reporting skills and ability to read data and give insights.
- Analyze issues that are highlighted by the OpCo managers and resolve them in a timely manner.
- Ensure that all engagements with the customer are aligned, understood and that Customer needs are documented and prioritized for action.
- Act as a point of escalation for critical/complex service issues.
- Engage a team which works for 7 days a week build rotation plans within the team to ensure the service delivery team is available based on the business needs.
- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.
- Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time.
- Expertise in US recruitment, Knowledge of USA geographical knowledge, time zones, a plus
- Experience in working with US stakeholders and should have engaged with US candidates.
- Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members.
- Prefer candidates with good knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)
- Excellent verbal and written communication skills are a must.
- Prefer candidates with experience working with various job boards (Dice, Career builder, Monster)
- 12 -15 years or more experience in TA particularly with hands on experience of end-to-end recruitment, with Blue collared hiring in US Market
- Result oriented, with high level of motivation for self-growth.
- Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources.
- Experience working for a multinational organization (outsourcing / shared services environment) prior experience in TA .
- Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow team member.
- US Shift (EST/PST) working - Flexibility to manage teams working 7 days (rotation model) and US working shifts (EST/PST) with some stretch during peak days.
Qualifications
Bachelor/ master's degree
10+ years of experience in managing a client-service oriented function
Must have skills
- US Recruitment
- Client Management
- Team Management
- Lean Certified
Good to have skills
- Green Belt Certified
- US Backend Processes
