Deputy Manager – Stressed Asset Management

Managing collections for both unsecured and secured loans within the NPA portfolio

Overseeing field collection agencies and coordinating with the central team

Monitoring collection processes to prevent fraudulent practices and ensure recovery targets are met

Conducting regular reviews of collection agency and tele-calling team performance to improve customer engagement

Assisting in filing police complaints and liaising with authorities as required

Preparing briefings for counsel/advocates and attending court hearings when necessary

Ensuring compliance with RBI policies and internal collection guidelines

Maintaining effective communication with stakeholders and demonstrating polite yet assertive customer engagement