Designation: Deputy Manager - Revenue Collections
Locations: Gurgaon & Mumbai
Key Responsibilities:
- Manage the receivables and collections function across multiple revenue streams: vending machine rentals, beverage supplies for the region.
- Work closely with finance team, invoicing submissions team
- Manage customer-wise and contract-wise billing in line with agreed SLAs and pricing terms
- Oversee reconciliation of consumption-based billing, machine counters, and route sales data
- Monitor aging reports and follow up on overdue invoices
- Track high-risk accounts and initiate corrective actions to prevent bad debts
- Strong interpersonal skills, effectively drive client meetings to build better relationships. Frequent in person client visits for dispute resolution
- Resolve billing disputes related to MMC, consumption variance, pricing, or service issues
- Coordinate with Service, Operations, and Sales teams to close disputes quickly
- Handle escalations and negotiations with key corporate and institutional customers
- Ensure customer satisfaction while maintaining collection discipline
- Work closely with Sales to align credit terms with customer onboarding and renewals
- Coordinate with Service & Operations teams on machine installation, uptime, and service closures impacting billing
- Ensure compliance with accounting standards, internal controls, and audit requirements
- Prepare and present regular MIS on DSO, overdue buckets, bad debt as per accounting principles, customer-wise exposure, and collections
- Support month-end closing and receivables-related audits
Key Skills & Competencies:
- Strong expertise in B2B receivables, recurring billing, and collections
- Experience handling high-volume invoices and multi-location customers
- Understanding of contract-based billing, rentals, and consumable sales
- Excellent negotiation and stakeholder management skills
- Strong analytical and problem-solving abilities
- Proficiency in ERP systems and advanced Excel
Qualifications & Experience:
- MBA (Finance)/ CFA/ CA preferred
- 47 years of experience in a role managing receivables or collections
- Prior experience in vending, FMCG, food & beverage, equipment rental, or service-based businesses is a strong advantage
