Deputy Manager Reservations

Role: Deputy Manager – Reservations

Experience: Minimum 6–8 years

Job Location: Delhi Airport

Job Description:

Position Summary

The Reservations Deputy Manager (DM) is responsible for overseeing day-to-day reservations operations, optimizing room inventory and revenue, and ensuring a seamless booking experience for guests. The role supports the Reservations Manager in driving efficiency, accuracy, and service excellence.

Key Responsibilities

• Manage and monitor daily reservations operations across all channels (brand website, direct bookings).
• Coordinate closely with Revenue Management, Front Office, Sales, and Marketing teams.
• Handle complex bookings, group reservations, and VIP requests.
• Monitor pick-up, forecasting, and pace reports, support demand and yield strategies.
• Ensure compliance with brand standards, SOPs, and audit requirements.
• Train, guide, and support reservations executives to deliver empathetic, guest-focused service.
• Resolve guest queries, escalations, and booking discrepancies promptly.
• Team leadership and training capability.