Key Responsibilities:
- Responsible for leading, motivating and supervising the team of Quality Analysts
- Identify root causes and recommend solutions for improvement
- Plan new batches and ensure smooth transition from NHT to OJT and then to production phase
- Take complete responsibility of performance on the Quality metrics
- Drive/identify improvement areas in assigned area/project especially 0- 90 days performance
- To Create and maintain Knowledge base and up skilling of resources with change in the process
- Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Quality and Compliance
- Develop Controls to minimize external and internal escalations
- Collect Data, perform analysis and RCA on metrics and publish reports
- Drive Process control & Compliance in addition to managing the audit requirements
- Monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results- on an ongoing basis
- Focus on identification and highlight any/all compliance defects and recommend action plan
- Ownership of compliance, data security and risk assessment for the process - highlight non-compliance in time to avoid surprises or before reported by external sources
- Conduct Weekly Review the Reviewer for all Quality analysts and provide appropriate coaching
Desired Skills:
- Excellent verbal and written communication skills
- Graduation in any discipline
- Experience in coaching individuals via observation, feedback, mentoring and task demonstration
- Proficient with MS office (PowerPoint, Excel, Word, etc.)
- Ability to analyze data and extract insights
- Ability to drive initiatives to closure by inter-functional collaboration
- Analytical Skills / Quantitative skills - Should be able to interpret and analyze large volumes of data at LOB or site level
- Prioritization and time-management; ability to meet timelines
- Must have the ability to work under pressure
Interested candidates can directly call at 8368529190 or email at [Confidential Information]
