Job Title : Deputy Manager Process & Quality
Team : Process & Quality
No. of Vacancy : 1
Location : Mumbai
Requirements:
- Graduate / MBA
- Minimum 8-12 yrs. of experience in Quality, Process and Project management domain, preferably from a Shipping background
- Mandatory skills : ISO internal auditor, Office, Visio, Six Sigma - BLACK BELT Ceritified.
- Preferred certifications : Scrum / Agile / PMP
Key Skills:
Process management / Process audit ISO 9001 / Quality management / Stakeholder management / Excellent communication skills / Good interpersonal skills / Planning, coordinating and decision-making skills / Power BI
Key Responsibilities:
- Collaborate with cross-functional teams to design and implement AS-IS and TO-BE process maps for operational efficiency.
- Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions for defined processes.
- Support departments in achieving ISO 9001 Quality Management System (QMS) certification through audit facilitation and documentation.
- Conduct internal audits aligned with ISO 9001 QMS standards to ensure compliance and process integrity.
- Create and manage Gantt charts and monthly audit calendars to schedule and monitor process audits.
- Track implementation of solutions across functions and monitor benefit realization post-deployment.
- Recommend and enforce process controls and revisions to align operations with strategic business objectives.
- Establish robust process frameworks and oversee change management for any modifications or improvements.
- Drive continuous improvement initiatives by identifying inefficiencies and proposing actionable enhancements.
- Assist teams in KPI development and management, ensuring alignment with performance goals.
- Implement and uphold the Quality Management Policy of Abrao Group across all relevant functions.
- Lead customer satisfaction surveys to gather insights and improve service delivery.
- Identify training needs related to process execution, coordinate with HR, and facilitate training programs.
- Travel as required to conduct audits, identify gaps or non-conformities, and ensure effective implementation of TO-BE processes.
- Promote cross-functional best practice sharing to foster collaboration and operational synergy.
- Conduct Gemba walks to observe processes firsthand and identify improvement opportunities.
