Branch connect
- Coordinate with leaders for scheduling the branch office visits.
- Liaise with designated branch SPOCs to ensure seamless execution of leadership visits.
- Engage with the designated SPOC for the compiled list of queries raised during the leadership connect
Tracking of issues
- Analyze issues and assign to the respective department for resolution
- Connect with the query raiser to understand it whenever deemed necessary
- Review and Closure of issue responses with field employees
- Assess the responses received from functional departments
- Validate the resolutions and ensure the responses are appropriate for communication back to field employees for issue closure.
Dashboards
- Weekly dashboards for leaders and functional SPOCs, providing updates on status of issues and important insights
- Monthly communications to the field sharing updates on the resolved issues
- Monthly review with COO/Leaders
- Prepare presentations and other necessary materials for review meetings as needed
Identifying and implementing structural solves
- Analyze issues reported by branch employees to identify those requiring structural solves
- Track the implementation progress of structural solves and gather feedback post-implementation to ensure effectiveness.
Project Management
- Project management for any Ad-hoc Business driven projects being governed by the COO office
Preferred Candidate Profile
- Strong understanding of insurance operations and business
- Strong communication and stakeholder management skills
- Should be proficient in Excel and PowerPoint
- Proven ability to manage multiple complex programs and initiatives simultaneously.
- Excellent leadership, organizational, and problem-solving skills
- Ability to adapt to a dynamic and fast-paced work environment
Required Qualification & Experience
- B.E/B.Tech/Graduate/Post Graduate from reputed college
- 5+ years of experience with business knowledge of the insurance industry
