1. Payment Processing & Operations
- Manage and execute payments through various channels (NEFT, RTGS, IMPS, UPI, Wallets, forex, NRE Transfers)
- Validate payment requests
- Monitor payment failures and ensure timely resolution
- Ensure internal financial controls
2. Reconciliation & Exception Handling
- Perform daily reconciliation between internal systems (Ingenium / Oracle) reports
- Investigate and resolve discrepancies in transactions, including failed or duplicate payments
- Work with banks to resolve payment-related queries
- Ensure timely refunds and chargeback processing
3. IT & System Support
- Business Process Re-engineering & streamlining for enhanced efficiency
- Process Automation including creating Business Requirement Documents etc
- Collaborate with IT teams to enhance payment platforms and automate workflows
- Identify and troubleshoot system issues related to payment processing
- UAT & Sanity testing of new developments & changes in payments & related Systems
- Implementation of new payment solutions
- Monitor system downtime and escalate critical issues for quick resolution
4. Reporting & Data Analysis
- Regulatory & Audit Reportings
- Maintenance of GL schedules
- Generate and analyze daily, weekly, and monthly payment reports / schedule
- Track KPIs such as transaction success rates, processing time
- Provide insights on process improvements using data-driven analysis
- Department / Function / Process Dashboarding
Preferred Candidate Profile:
- Bachelors / Masters degree in Finance, Accounting, Information Technology
- Prior experience in payment processing, financial operations & Automation
- Preferably from Insurance Sector / BFSI
