Job Title: Customer Service Associate (CSA)
Department: Retail Operations
Reports To: Store Manager / Assistant Store Manager
Job Purpose
To deliver excellent customer service by assisting customers, driving sales through effective product recommendations, and ensuring smooth store operations.
Key Responsibilities
- Greet customers warmly and understand their needs.
- Provide accurate information about products, features, pricing, and promotions.
- Drive sales through upselling and cross-selling.
- Operate POS systems for billing, returns, and exchanges.
- Ensure proper display of merchandise and maintain store cleanliness.
- Handle customer queries and complaints professionally.
- Follow company policies, SOPs, and safety guidelines.
- Support inventory management and stock replenishment.
Key Skills & Competencies
- Strong communication and interpersonal skills
- Customer-focused attitude
- Basic computer and POS knowledge
- Sales orientation and negotiation skills
- Problem-solving ability
- Teamwork and adaptability
Qualifications & Experience
- Minimum 10th / 12th pass (graduate preferred)
- 04 years of experience in retail or customer-facing roles
Performance Indicators (KPIs)
- Customer satisfaction score
- Sales conversion rate / Average Bill Value (ABV)
- Billing accuracy
- Attendance and punctuality
