Key Responsibilities
Business Ownership & Growth Enablement
- Support the Lab Head in executing the eLab business strategy, operations, and performance.
- Drive growth in lab bookings, bundled test packages, and repeat usage.
- Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction.
Stakeholder Collaboration: Coordinate with
- Product team to improve booking flows, test catalog features, and report delivery experience.
- Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions.
- Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery.
Diagnostics Fulfillment & Partner Enablement
- Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model.
- Support home collection, routing of samples to processing hubs, and logistics integration.
- Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs.
Operational Alignment & Execution Excellence
- Ensure end-to-end operational readiness for digital lab services.
- Identify and resolve blockers in order upload in operations of elab services
- Lead day-to-day issue resolution and escalation management.
Performance Monitoring & Insights
- Maintain dashboards for business tracking and lab partner performance.
- Present actionable insights to senior leadership for course correction and scale-up.
Key Performance Indicators (KPIs)
- Digital order volumes and GMV
- Adoption & Engagement : Digital Features, Repeat Usage
- Customer Satisfaction & Service Quality for eLab
- Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics
- Operational Efficiency & SLA Management for eLab in collaboration with retail vertical – Sample pickup, logistics, and execution excellence.
Key Stakeholders
- Aster Digital Health: Product, Marketing, and Leadership teams
- Aster Labs: Collection, Quality, and Operations teams
- Logistics Partners and External Labs (if applicable)
Requirements
Education & Experience
- Bachelor's in Life Sciences, Healthcare, Operations, or Business; MBA preferred
- 4–6 years of experience in diagnostics, digital health, or operations
- Experience working in platform-based healthcare models or lab fulfillment workflows preferred
Skills & Competencies
- Understanding of diagnostic workflows, home collection, and lab operations
- Strong coordination, execution, and problem-solving skills
- Proficient in data analysis, reporting, and stakeholder management
- Effective communicator with cross-functional leadership capability
