Job Description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Team
Leader Business Intelligence, Data Quality & Salesforce Operations
Role Overview
This role leads a specialized team
responsible for Salesforce Administration & L1 Support Desk, Business
Intelligence, and Data Governance/Data Quality. The Team Leader ensures CRM
reliability, actionable insights, and trusted data to enable sales productivity
and strategic decision-making. The position demands strong technical expertise
combined with leadership and project management skills to deliver
transformation and operational excellence.
Primary Skill
CRMAnalyticsData: Integrated expertise in
Salesforce Administration, BI tools, and Data Governance/Data Quality.
Detailed Responsibilities
Salesforce Operations
Oversee Salesforce
administration, including configuration, workflows, security, and user
management.
Manage L1 support desk
operations with defined SLAs and escalation protocols.
Ensure CRM scalability,
compliance, and integration with other business systems.
Drive automation through Flows
and declarative tools to reduce manual tasks.
Business Intelligence & Analytics
Lead BI initiatives using Power
BI, QlikSense, and Tableau for dashboards and advanced analytics.
Develop KPI frameworks and
semantic data models for accurate reporting.
Promote data storytelling and
actionable insights for Sales leadership.
Monitor adoption and usage
analytics to ensure stakeholder engagement.
Data Governance & Quality
Design and enforce data
governance frameworks across CRM and BI systems.
Implement automated data
quality checks for accuracy, completeness, and compliance.
Establish stewardship roles and
RACI for data ownership.
Drive continuous improvement in
pipeline hygiene and forecast reliability.
AI & Automation
Leverage AI/ML for predictive
analytics, lead scoring, and anomaly detection.
Integrate AI-driven automation
for data cleansing and CRM workflows.
Explore NLP for CRM insights
and customer engagement optimization.
Project Management
Manage multiple projects
simultaneously with clear prioritization and timelines.
Ensure stakeholder alignment
and timely delivery of strategic initiatives.
Track performance metrics and
report progress to senior leadership.
Technical Skills
Salesforce Administration
Advanced configuration, workflows, security, and user support.
Data Governance & Quality
Management Implement frameworks and automated checks for accuracy and
compliance.
Business Intelligence Tools
Expertise in Power BI, QlikSense, Tableau for dashboards and analytics.
AI/ML for Sales & Analytics
Ability to leverage AI for predictive insights, lead scoring, and automation.
SQL & Data Modeling
Strong skills in querying, data transformation, and building semantic models.
Behavioral Competencies
Strategic Thinking Sets
vision and aligns team efforts with business objectives.
Influence & Communication
Engages stakeholders and drives consensus.
Change Leadership Navigates
ambiguity and leads transformation.
Collaboration & Empowerment
Builds trust and fosters teamwork.
Multitasking &
Prioritization Manages multiple projects effectively.
Qualifications
Bachelor's/Master's in
Business, Technology, or Analytics.
12+ years of experience in
Sales Enablement, CRM Operations, or Analytics.
Salesforce Administrator
certification preferred.
BI tool certifications (Power
BI, QlikSense, Tableau) are a plus.
Experience in Telecom or
Technology industry preferred.
Performance Metrics
CRM uptime and SLA compliance
for support desk.
Data quality scores and
governance adherence.
BI dashboard adoption and usage
analytics.
Project delivery timelines and
stakeholder satisfaction.
Impact of AI-driven initiatives
on sales productivity.
