Location Name: Noida
Job Purpose
This position is open with Bajaj finance limited
Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines
Duties And Responsibilities
- Portfolio Management
- Analyses trend of incremental portfolios
- Chalks out loss projection based on the portfolio
- Case Management
- Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency
- Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
- Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team
- Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals
- Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team
- Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
- Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained
- Planning, Budgeting, Monitoring
- Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be
- Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track
- Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis--vis milestone and monthly projections and plans; Initiates pending closures in CRM
- Reviews and validates Cost Tracker for agency payments, PP / magic wand data
- Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support;
- Agency and Dealer Management
- Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps
- Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them|
- Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
- Team management:
- Takes care of allocations of his / her region and critical locations
- Identifies capacity of the locations
- Tracks vendor availability in locations
- Performance Tracking
- Tracks location wise performance of ACM/CM and ROs based on critical parameters
- Tracks last 3 months PP% for each team
- Drives critical parameters most relevant with portfolio losses
Key Decisions / Dimensions
- Management of high value cases
- Agency assessment and influencing for support in achieving targets
- Performance tracking and development plans (PIP etc)
- Hiring of ROs and shortlisting candidates for ACM roles
- Planning for agency related changes, Budgeting and Monitoring performance accordingly
- Proposing changes to the Regional structure and making investments on people development
Major Challenges
- Portfolio Management closing cases at Bucket 1 and Above
- Managing difficult locations with scarcity of relevant talent
- Need to negotiate for settlement to achieve collection target
Required Qualifications And Experience
- Qualifications
- Graduate in any discipline
- Work Experience
- Post qualification - 6 to 12 years
- Vendor management complete cycle
- Team management
