About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers.
We've expanded to 100 employees in under two years, backed by a high-energy, in-office culture across our NYC headquarters and Santa Barbara office. In a $500B+ market where missed calls mean lost business, we're building the category-defining platform for AI-driven customer engagement.
We're serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we're moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.
Role Overview
We are seeking a highly skilled and motivated
Deployment Engineer (DE) to join our remote team.
DEs are
highly technical self-starters who take ownership of deployments, integrations, and operational support of Avoca's voice agent products in customer environments.
This role requires
deep technical expertise, strong root-cause diagnosis skills, and exceptional communication to ensure our solutions operate reliably in complex production environments.
Key Responsibilities
- Deploy, integrate, and maintain Avoca voice agent products in complex customer infrastructures.
- Diagnose production issues and perform deep root-cause analysis across distributed systems, APIs, and LLM-powered workflows.
- Analyze and resolve complex technical scenarios involving Large Language Models (LLMs), system architecture, and scalability challenges.
- Collaborate with cross-functional teams and customers to understand requirements and deliver tailored technical solutions.
- Monitor and optimize product performance in production environments leveraging LLMs and distributed systems.
- Communicate complex technical issues clearly to both technical and non-technical stakeholders.
- Document solutions, best practices, and troubleshooting processes to improve team knowledge and operational efficiency.
- Take initiative to improve deployment tooling, reliability, and system observability.
Core Competencies
Troubleshooting & Root Cause Analysis
- Systematically diagnose and resolve complex technical problems.
- Perform structured debugging across infrastructure, APIs, networking, and application layers.
Communication
- Clearly explain technical concepts and tradeoffs to diverse audiences including customers.
Fundamental Knowledge
- Strong foundation in computer science, system architecture, networking, databases, and distributed systems.
- Ability to reason from first principles.
Domain Knowledge
- Understanding of Large Language Models (LLMs), their limitations, and operational considerations.
Decision Making
- Make fast, effective decisions that balance technical solutions with business impact.
Ownership & Self-Starter Mentality
- Proactively take ownership of problems, deployments, and improvements.
Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
- Hands-on experience with:
- Microservices architectures
- APIs
- SQL / NoSQL databases
- Networking and distributed systems
- Experience diagnosing and debugging production systems and integration environments.
- Familiarity with AI/ML systems, Prompt Engineering, particularly LLM-powered applications, is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Experience in customer-facing technical roles is a plus.
Why Join Avoca
- Work remotely while collaborating with a high-performing team across US time zones.
- Join a fast-moving startup environment where engineers have real ownership and impact.
- Contribute to cutting-edge voice agent technology transforming service industries.
- Solve challenging real-world AI deployment problems at scale.
- Continuous learning and growth in a high-velocity, innovation-driven culture.
Why Avoca
At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Compensation Range: $50K - $100K
