Wintel - Support Specialist

How you will do it

• Provide level 1 and 2 end-user support, managing ticket queues and escalating issues as needed.
• Install, configure, and maintain Windows operating systems and related applications.
• Assist users with hardware and software troubleshooting via phone, email, or remote access.
• Document all support interactions and resolutions within the IT service management system.
• Participate in onboarding new users by setting up and configuring workstations.
• Assist in the maintenance and inventory of IT hardware and software.
• Collaborate with other IT team members to improve support processes and user satisfaction.

Required

• 0-1 year of experience in IT support or a related field.
• Basic understanding of Windows operating systems and common software applications.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot hardware and software issues effectively.

Preferred

• Familiarity with IT service management tools.
• Basic knowledge of networking concepts.
• Relevant certifications (e. g. , CompTIA A+, Microsoft Certified) are a plus.