Job Description
Role Name: Department Manager
Format: Azorte
Reporting Manager: Store Manager
Role Purpose: Responsible for presentation, sales, profitability, VM and customer satisfaction of categories/brands in the respective department
Key Responsibilities
Finance: Achieve revenue, gross margin Control inventory level and shrinkage Increase margins and minimize expenses Achieve higher average transaction value per customer
Customer: Stores to look as per guidelines Ensure that sales team meets customers need Assist customer for location of product, point of purchase and answer questions
Internal Business Process: Ensure effective stock and VM Monitor sales figure/inventory planning Gather consumer data for feedback Adhere to Mockshop guidelines SOP Implementation and Adherence in department.
People/ Learning & Growth : Sales staff are trained and constantly updated Product knowledge, brand differentiation Recognize and develop talent Optimize manpower resource for category Functional and behavioral training Mentor sales assistance through training and career planning Update category and store associates on latest development in new product/brands and presentation/selling technique
Competencies
Functional Competencies: Ability to work under pressure Attention to Detail Customer Centricity
Generic Competencies: Communication Skills Commitment to Excellence
Academics And Experience
Qualification: MBA / master's degree or Graduation or Diploma in Retail Management
Work Experience: 4+ Years in Fashion and Lifestyle Retail Store Operations
