Key Deliverables of the Role
- Managing the salons profitably and responsible for delivering top line & bottom-line results for the franchise salons.
- Responsible for delivering highest level of customer service as per Lakme standards.
- Initiating marketing initiatives and local activations.
- Ensuring salons are sufficiently staffed with trained manpower.
- Additional responsibility of Business Development: -Identify and locate potential franchisee in the selected markets, discovering and exploring opportunities - Screen potential franchisee & finalize the deal and coordinate for Salon Openings
Tasks/Activities
- Business Operations
- Achieving the targeted Average Bill Value (ABV) & footfalls to deliver
- healthy bottom line results.
- Ensuring SOP adherence wrt to service delivery, customer service and
- staffing for all salons.
- Formulate marketing plans and local activations along with marketing
- team & Franchise.
- Responsible for driving product sales in the salons/studios.
- Timely collection of Royalty from Franchise.
- Evaluate DSR, Monthly reports & Audit reports etc. along with the Franchise.
- Cost Orientation
- Managing the operational costs of the salons to deliver a healthy bottom line
- Managing employee costs and ensuring employee retention.
Quality Orientation
- Ensuring SOP adherence wrt to service delivery & customer delivery as per standards defined by Lakme.
- Ensure all salon staff is trained as per Lakme standards.
- Carry out monthly audits to ensure Quality as per Lakme standards.
Franchise Development
- Responsible for the launch and development of the franchisee as per the
- agreed terms and conditions.
