DEO Captcha Floor Operations

Job description

• Monitoring of Application:
• Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).
• Sanity Check:
• This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Effective Communication:
• Proactive and prompt communication with clients to resolve their queries quickly and accurately.
• Escalation Process:
• Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
• Effective timely alert:
• All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
• Multitasking:
• Job demands multi-tasking with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

1. Defects Handling
2. Average Handling Time
3. Timely Escalation to the client
4. No Client Complaints and Internal defects
5. Accuracy and Completeness
6. Effective Communication with internal and external stake holders