Job Description
Who are we looking for
- Strong and experienced Genesys developers
This role is ideal for a skilled
Genesys platform engineer with experience in
CI/CD practices,
cloud migration, and
contact center transformation with strong Genesys Cloud experience. The selected candidate will play a pivotal role in ensuring a
seamless migration, implementing
best practices, and driving
innovation in customer experience
Technical Skills
- Minimum of 5+ years of experience with Genesys Contact Center solutions (Engage & Cloud CX).
- Strong expertise in Genesys Cloud CX migration, including IVR, ACD, WFM, WFO.
- Experience with CI/CD tools, automation, and cloud-based deployments.
- Hands-on experience with Genesys APIs, integrations, and cloud architecture.
- Familiarity with Agile methodologies, JIRA, and DevOps principles.
- Involves designing, developing, and maintaining Genesys Cloud solutions, including customizations, integrations, and call/voice/chat interaction development, often working with CRM systems and APIs.
Key Responsibilities
Migration & Implementation:
- Design, integration, implementation, and deployment of Genesys Cloud CX from legacy Genesys Engage.
- Configure and migrate IVR flows, ACD routing, queues, and workgroups using Genesys Designer / Architect.
- Maintain and optimize legacy IVR flows, consolidating and refining them for the cloud environment.
- Implement Genesys WFM/WFO to enhance operational efficiency.
Development & Automation
- Apply CI/CD best practices for Genesys Cloud CX deployments, automation, and environment management.
- Develop integration strategies for Genesys Cloud APIs, third-party applications, and enterprise systems.
- Ensure compliance with security, scalability, and reliability standards in the cloud environment.
Innovation & AI Integration
- Work on Conversational AI and Generative AI integration to improve customer engagement.
- Collaborate with cross-functional teams, including IT, Operations, Call Centers, and external vendors, to enhance the Genesys contact center ecosystem.
- Work in a squad that ensures the delivery of IT solutions are within the agreed time, cost and quality constraints.
- Responsible for full software development cycle including design, documentation, estimation, coding, and testing
- Develop applications using agile methodology
- As a team, responsible for technical support to ensure that production systems are operational and do not disrupt business operations.
- Embrace and support a team culture that drives continuous improvement initiatives which can deliver measurable benefits to stakeholders.
Process Skills
- SDLC experience
- Testing Deliverables
- Testing Process Overall
Behavioral Skills
- Good Communication skills
- Analytical ability and good interpersonal skills
- Good attitude
