Your role and responsibilities
- As an Assistant Manager - Payroll,you will be supporting the end-to-end payroll related activities while ensuring you are adhering to the policies and processes.
Your primary responsibilities include:
- Process payroll data in accordance with legal, IBM and customer requirements related to personal data protection
- Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
- Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)
- Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
- Monitor execution of compliance activities if required
- Perform any activities related to electronic payslip handling
- Communicate any risks to thepayroll process or deadlines in accordance with escalation paths
- Interact with employees, clients, payroll stakeholders or third-party providers to process payroll data and ensure the correct and timely pay
- Report the status of thepayroll cycle in a timely and accurate manner
- Support year-end processes or any other country-specific processes not related to themonthly payroll cycle
- Initiate and actively support any continuous improvement activities or other process and/or tool improvements using the existing change management channels
- Required education
- Bachelor's Degree
- Preferred education
- Master's Degree
Required technical and professional expertise
- Graduate or postgraduate with 6-8 years of experience in payroll operations for any International IT / ITES Company
- Good communication skills in English both oral & written
- Strong knowledge of MS Excel and MS Word
- Ability to pre-empt potential issues and reprioritize work to meet ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
- Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business
- Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements
- Excellent Customer Service skills ability to communicate to all people at all levels within the organization.
- Proven experience in People management will be an added advantage.
- Must have the ability to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to detail Teamwork the ability to work well within the team is key to this role
Preferred technical and professional experience
- Ambitious individual who can work under their own direction towards agreed targets/goals.
- Ability to work under tight timelines and have been part of change management initiatives.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Enhance technical skills by attending educational workshops, reviewing publications etc.
