Search by job, company or skills

Coforge

DELIVERY MANAGER - SERVICE MANAGEMENT

Coforge
Noida
16-26 Years

This job is no longer accepting applications

new job description bg glownew job description bg glownew job description bg svg
  • Posted 3 months ago
  • Over 500 applicants

Job Description

  • Overall experience of more than 15 years with more than 5 years of account management for public sector
  • Proven experience of more than 4 years of managing the delivery of IT Managed Services and Application Development for over 150 FTE.
  • Knowledge and Experience in ITIL and ITSM
  • Strong customer and stakeholder management skills
  • Maintain revenue growth, Managing cost effectiveness and margin optimizations
  • Team player with strong communication skills
  • Ensuring high levels of customer satisfaction & meeting customer expectations.
  • Ensuring adherence to the MSA, Contracts/SOWs
  • People management skills - Planning, recruiting & managing the team to fulfill customer commitments.
  • Managing geographically distributed teams
  • Overseeing IT service delivery including Software Development
  • Implementing processes & methodologies to deliver services efficiently & maintain productivity.
  • Understanding & addressing the customer's special requirements on a need basis.
  • Providing leadership to a team of IT professionals.
  • Managing customer escalations.
  • Developing & maintaining a service culture & implementing measures to improve service performance.
  • Ensure quality in deliveries through knowledge of Quality Standards and Procedures
  • Meeting the SLAs committed to customers.
  • Assisting customers in achieving their objectives.
  • Conducting service reviews with customers.
  • Identifying opportunities for automation.
  • Exploring & capitalizing on growth opportunities.
  • Understanding technologies related to IT Service Delivery, including servers, networking, storage, virtualization & cloud
  • Applying expertise in processes, methodologies & delivery management to meet SLAs.
  • Utilizing monitoring tools effectively.

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Program Manager
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Coforge

WHISHWORKS is now Coforge, a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective.. The Salesforce Business Unit works with an ecosystem of digital innovators, including MuleSoft, Salesforce, Microsoft Azure, Tableau and Confluent, to develop leading solutions that enable business transformation and growth.

Job ID: 111436061

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 04-09-2025 07:06:04 AM
Homejobs in NoidaDELIVERY MANAGER - SERVICE MANAGEMENT