Job Summary
About The Team
- Rubrik Professional Services transforms possibilities into outcomes. Our portfolio of services uncovers and exploits the unique opportunities made possible by Rubrik technology. Drawing on our unparalleled product expertise and customer experiences, we collaborate with the customer to identify and address technical challenges, improve operational efficiency, and maximise your investment in Rubrik.
- We're looking for individuals focused on customer success and providing the best customer experience possible. As a member of the PS team, we are 100% focused on providing the required outcomes and success for our customers.
About The Role
- Rubrik Professional Services is looking for an experienced leader to grow and build a Professional Services Organisation in EMEA & North America. In this role, you will be focused on team development, service creation, go-to-market strategy, and overall customer experience. You will have demonstrated success building a team that focuses on the largest, more complex customer environments and successfully delivering defined outcomes. You will be responsible for individual development and growth for team members and forecasting resource needs based on demand and customer requirements.
What you'll do:
- Lead, coach and enable your consulting team
- Manage team skill sets - find the optimal balance and plan ahead
- Manage team utilisation
- Engage with the customer - build trust and relationships
- Work with project management to assign the best resources for the job
- Manage changes, risks and escalation and be the escalation point for the customer
- Manage your internal and external stakeholders
- Manage the company's commercial interests
- Work with our partner ecosystem to find staffing or work in hybrid teams
- Improve delivery processes
- Report on project progress and budget
Experience you'll need:
- Extensive knowledge of PS metrics
- Demonstrated capability to enable team members with both technical and non-technical development
- Understanding of legal requirements for Professional Services
- Familiarity with the subcontracting process and management
- Desire to create and build vs manage and maintain
- 3-5 years of experience managing and coaching people
- 7+ years of experience in a professional services organisation.
- Preferably good understanding and own experience in the delivery of Professional Services
Location & Work Hours
- Location: Bengaluru, Karnataka (Hybrid)
- Work Hours: 5:30 PM - 2:30 AM IST
Join Us in Securing the World's Data
Rubrik (NYSE: RBRK) is on a mission to secure the world's data. With Zero Trust Data Security, we help organisations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organisations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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