We are looking for an experienced Delivery Manager – Retail to lead end-to-end project/program delivery with strong technical oversight. The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.
The ideal candidate should combine strong technical depth with program management expertise.
Key Responsibilities
End-to-End Delivery Ownership
- Own delivery of multiple projects/programs across technology stacks
- Ensure projects are delivered on time, within scope and budget
- Drive estimation, planning, and milestone tracking
- Manage risks, dependencies, and escalations
Stakeholder & Client Management
- Act as primary point of contact for clients/stakeholders
- Lead governance calls, status reviews (MBR & QBR), and executive reporting
- Manage scope changes and commercial discussions
Team & Resource Management
- Lead and mentor engineering teams (developers, architects, QA)
- Resource planning and capacity management
- Drive performance reviews and skill development
- Foster high-performance and collaborative culture
Financial & Operational Management
- Own revenue and margin for assigned programs
- Monitor utilization and cost control
- Ensure SLA/KPI adherence
- Drive growth through delivery led initiatives
Process & Quality Governance
- Implement Agile / Scrum / SAFe methodologies
- Ensure compliance with security and quality standards
- Drive continuous improvement initiatives
Required Skills & Experience
- 15+ years overall experience with delivery management capabilities
- Very strong presentation skills
- Excellent people management skills
- Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
- Prior experience in managing the delivery for different type of engagements (Development, Support)
- Very good understanding of application support and the corresponding SLAs
- Prior experience of driving CSAT improvement through continuous service improvement initiative
- Strong solution building & presentation capabilities
- Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
- Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer's
