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We are hiring a Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders for HCC coding speciality. The ideal candidate will have at least 10 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.
Communicate with clients and manage service delivery according to client SLAs
Create and maintain process documentation and update it on a timely basis
Manage operations through end-to-end planning, process document review and root cause analysis
Assist with new team member training, and ensure consistent growth and development
Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met
Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics
Excellent team management and communication skills
Minimum 10 years of work experience
Experience in HCC coding
Certified coder from AAPC or AHIMA.
Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centers across 9 cities in the US, India, and the Philippines, and our 20,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, TX, we support over 400,000 physicians, serve 80+ specialties, process over $70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance,
Job ID: 124836639