Position: Delivery Head
Location: Bengaluru, India
Immediate Hiring
We're seeking a Delivery Head to lead a unified team of Project Managers, Business Analysts, Project Coordinators, Engineering Leads, QA, and Support. You'll manage end-to-end delivery governance across new implementations, product enhancements, support and maintenance, client escalations, change requests, and innovation initiatives.
Key Responsibilities:
- Own end-to-end delivery governance across all client implementations, enhancements, support, and innovation initiatives.
- Lead integrated delivery operations across PMO and Technology functions.
- Ensure projects are delivered on time, within scope, budget, and agreed quality benchmarks.
- Drive delivery planning, sprint governance, release management, and execution tracking.
- Build delivery frameworks, SOPs, escalation matrices, governance models, and reporting mechanisms.
- Manage client communication, stakeholder expectations, and executive-level escalations.
- Collaborate with Sales, Product, Customer Success, and Leadership teams to align delivery priorities.
- Oversee issue resolution processes and ensure SLA adherence (>95%) for support and maintenance projects.
- Drive continuous improvement in delivery predictability, engineering quality, and operational efficiency.
- Establish resource planning and utilization mechanisms across business verticals.
- Proactively monitor delivery health, risks, dependencies, and mitigation plans.
- Lead hiring, mentoring, performance management, and capability development for the Delivery Team.
- Improve delivery maturity through Agile, Scrum, Hybrid PMO, and DevOps best practices.
- Work closely with Innovation and Product teams to translate business ideas into scalable deliverables.
- Participate in strategic discussions for new business opportunities, solutioning, and implementation feasibility.
Key Performance Indicators:
- >90% projects delivered within agreed timelines
- >85% customer satisfaction (CSAT) score
- >95% SLA adherence for support issues
- Improved sprint and milestone delivery predictability
- Reduction in production issues and rollbacks
- Healthy team retention and engagement scores
Experience & Qualifications:
- 12–18 years of experience in delivery management, program management, or technology leadership roles.
- Bachelor's degree in Engineering, Technology, or Computer Science.
- MBA or certifications in PMP, Scrum, or Agile methodologies preferred.
- Strong background in enterprise SaaS, loyalty platforms, digital transformation, or product & services organizations.
Technical & Functional Skills:
- Proven experience managing cross-functional delivery and technology teams at scale.
- Deep understanding of Agile, Scrum, Waterfall, and Hybrid delivery models.
- Experience with enterprise-grade software delivery, SaaS implementations, and SDLC.
- Ability to create governance frameworks, dashboards, KPIs, and operational review cadences.
- Understanding of QA processes, release management, and support operations.
- Strong commercial acumen including project costing, resource planning, and delivery efficiency optimization.
Leadership & Soft Skills:
- Excellent stakeholder and client management capabilities, including executive-level engagement.
- Strong escalation management and structured problem-solving mindset.
- Exceptional communication, leadership, and decision-making skills.
- Experience thriving in fast-growing, evolving organizations.
- Ability to bring structure and process without compromising agility.
