Delivery Lead Manager

Skill required: Retirement Solutions - Payment Operations

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• Transformation & Change Management: Demonstrated success in leading large-scale operational transformation programs, leveraging RPA, OCR, analytics, workflow automation, and other digital levers. Proven track record in improving productivity, reducing costs, and driving efficiencies at scale.
• Strategic Thinking & Problem Solving: Ability to operate across strategic and tactical levels. Adept at analyzing complex challenges and delivering both short-term solutions and long-term strategies aligned with business goals. Brings a business-oriented mindset to operational decision-making.
• Stakeholder & Client Engagement: Strong communication, influencing, and negotiation skills, with extensive experience in managing relationships with CXO-level stakeholders. Trusted partner in driving mutual success, value realization, and continuous improvement.
• Data-Driven Leadership: Proficient in defining and tracking key performance indicators (KPIs) and risk metrics to ensure real-time monitoring and effective governance.
• People Leadership & Team Building: Passionate about developing high-performing teams, fostering employee engagement, and leading with empathy and clarityespecially under pressure. Strong record of mentoring future leaders and building a culture of ownership, accountability, and collaboration.
• Continuous Improvement Focus: Committed to identifying and implementing continuous improvement across processes, reporting, technology, and risk controls to build scalable, agile, and resilient operations.
• Bachelor s degree in business administration, Operations Management, or a related discipline.
• 15+ years of experience in the US Retirement domain, with a strong record of leading and managing high-performing teams.
• Demonstrated people management and leadership capability, with experience motivating, coaching, and developing professionals.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
• Strong analytical and problem-solving abilities, with experience identifying root causes and driving effective operational solutions.
• In-depth knowledge of operational best practices, including quality controls, performance management, and continuous process improvement.
• Proven ability to manage multiple initiatives and priorities independently while collaborating effectively across teams. What are we looking for
• Extensive Leadership Experience: Successfully led cross-functional teams of 100+ professionals, managing end-to-end service delivery across insurance operations including both Defined Contribution (DC) and Defined Benefit (DB) scheme, Money Movement, Payroll files, Participant-Level servicing. Demonstrated ability to independently run entire accounts or large operational portfolios with full accountability for delivery, and client engagement.
• Deep Domain Knowledge: Comprehensive hands-on experience in U.S. retirement service operations, with in-depth understanding of front-to-back insurance processes. Strong working knowledge of industry-standard platforms and systems.
• Operational Expertise: Thorough grasp of operational procedures and lifecycle management within the insurance and pensions landscape. Proficient in transition management, remote delivery models, and performance monitoring via SLA, TAT, Quality, AHT, NIGO, RCA.
• Risk and Compliance Leadership: Strong understanding of enterprise risk management, including financial reporting risks, data security, access governance, privacy, and internal controls. Skilled at designing and implementing robust control frameworks to proactively identify and mitigate potential risks
• ASPPA certified o Retirement Plan Fundamentals RPF o Qualified 401(k) Administrator - QKA o Qualified 401(k) Consultant- QKC Roles and Responsibilities:
• In this role you are required to identify and assess complex problems for area of responsibility
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
• Some latitude in decision-making in involved
• you will act independently to determine methods and procedures on new assignments
• Decisions individual at this role makes have a major day to day impact on area of responsibility
• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts, Any Graduation