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Company Description
Sunoida Solutions DMCC is a leading Banking BI & Analytics company based in Dubai, with a focus on providing innovative Business Intelligence, Revenue Assurance, Financial & Regulatory Reporting, and Data Analytics solutions to banks across Asia, Africa, and the Middle East. The company boasts a team of business domain and technology experts who deliver top-quality solutions to clients worldwide.
Role Summary
This is a full-time onsite role for a Delivery Director at Sunoida Solutions in Chennai, India. This role is accountable for the full lifecycle management of Sunoida Vision Banking Software Productsincluding development, implementation, and supportensuring seamless service delivery that consistently meets high standards of quality, efficiency, and value for our banking clients.
Qualifications
Roles & Responsibilities
Responsible for implementing Vision suite of multiple products, oversee multiple projects with strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
Identify areas for improvement, implement process enhancements, and drive efficiency in service delivery
Recommending methods of improving the processes and seeing that actions are implemented on time to deliver a wow experience
Analyze customer's requirement, set delivery priorities and make schedule adjustments to meet delivery goals
SPOC and accountable for the service delivery of the business unit
Adept at analyzing complex situations, identifying problems, and proposing effective solutions. Also think critically and make decisions quickly to address service-related challenges
Ensure that the team maintains high level of competence and operational excellence and building strong relationships with teams and stakeholders
Excellent leadership qualities to guide and motivate their team members who include the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
Good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.
Ensuring all customer SLA's and Project Timelines are met.
To ensure the teams are following and complying with the Infosec and other mandatory IT practices and standards.
Key Competencies and Skills
Excellent knowledge in Banking / BFSI domain
Understanding of agile, scrum, and related project management frameworks, implementation process and techniques
Understanding of design thinking, product management, SDLC, Implementation release plan process
Good technical understanding and experience
Extensive background in managing and delivering complex projects throughout the agile lifecycle
Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe
Project planning and progress monitoring, including budget control and milestone control
Worked on tools like Jira, Confluence, Google Sheets to manage the project deliveries
Proficiency in leading both physical and virtual teams
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Experience in providing accurate and regular reports to the management on the performance of the service delivery.
Experience of process management or ownership is preferred.
Experience managing multiple projects simultaneously, facilitating status meetings, and presenting to large groups
Personal Attributes
Honesty and Integrity
Accountability towards the work owned
Deliver WOW experience in every human interaction
Problem-solving.
Leadership and management.
Communication and collaboration.
Business acumen.
Job ID: 144851449
