Delivery Associate Director

About Company

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title: Delivery Associate Director

Location: Bengaluru

Experience: 8+ yrs

Job Type : Contract to hire

Notice Period:- Immediate joiner

Mandatory Skills

Service Delivery Manager Skills:

Strong Telecom background

Strong Java tech stack background

Proficiency in leading both physical and virtual teams

Experience in dealing with third-party-provided services

Operational ability in a diverse, large-scale environment

Exceptional customer-facing skills

In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

Mastery of ITIL (Information Technology Infrastructure Library) principles

Expertise in people management and leadership

Strong organizational skills

Capacity to train and guide junior team members

Ability to manage and prioritize tasks efficiently

Solid resource planning and problem-solving skills

Readiness to demonstrate a proactive attitude

Excellent verbal and written communication skills

Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

Providing accurate and regular reports to the management on performance of the service delivery

Leading personnel management, including staff recruitment, performance assessment, training, and mentoring

Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service

Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

Developing a deep understanding of projects to gain insights into the scope of service delivery

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Analysing third-party as well as internal processes, and creating strategies for service delivery optimization