Job Requirements
About the Role
The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder is accountable for the efficiency and optimization of EMI recovery from customers while ensuring adherence to all guidelines laid out by the bank. This role contributes to the larger organizational objectives of the bank. Native / Locals preferred due to geographical knowledge
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies or in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
Secondary Responsibilities
- Maintain data for administrative work related to collections.
- Update delinquent account history and maintain MIS reports.
- Review collection feedback on a daily, weekly, and monthly basis.
What We Are Looking For
Education
- Graduate Any
- Postgraduate Any
Experience
- Minimum of 2 or more years of experience in collections.
- Preferred age bracket
Skills and Attributes
- Strong understanding of collections processes and legal compliance.
- Ability to manage and coordinate with external agencies.
- Excellent communication and negotiation skills.
- Proficiency in maintaining MIS and administrative documentation.
- Strong analytical and problem-solving skills.
- Strong follow up mechanism
- Tenacity and punctuality
- Basic MS excel
