Job Requirements
About the Role
The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all guidelines laid out by the bank. The Collection Manager plays a vital role in contributing to the larger organizational objectives of the bank.
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to the collection process and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
Secondary Responsibilities
- Maintain administrative data related to collections, including delinquent account history.
- Provide and maintain MIS reports.
- Review collection feedback on a daily, weekly, and monthly basis.
What We Are Looking For
Education
Experience
- Minimum of 2 or more years of experience in collections.
Skills and Attributes
- Strong understanding of collections processes and legal guidelines.
- Ability to manage teams and external agencies.
- Excellent communication and negotiation skills.
- Proficiency in data analysis and MIS reporting.
- Problem-solving and decision-making abilities.
- Attention to detail and organizational skills.
