Company Description
About MSX International:
https://www.msxi.com/en/
MSX International is a global leader in providing top-notch service and solutions, and we take pride in our strong association with some of the world's most renowned OEM brands, including TVS Motors, Honda, Mahindra, BMW, Royal Enfield, and many more. Our core expertise lies in various domains, ranging from Retail Solutions, Branding Solutions, Learning and Development Solutions to Diagnostic and Warranty Services. We thrive on innovation, excellence, and the commitment to driving success for both our clients and our team members.
Job Description
Role- Dealer Performance Lead
- Increasing % of platinum dealers under QLQD (Quality Leadership through Quality Dealership)
▪ Capturing of WOW stories, best practices at the dealership
▪ Selecting of WOW stories and best practices from set of dealers & sharing it with Area Manager
▪ Identification of key gaps on sales process, sales staff, and customer experience
▪ Review of action plan for key gaps
- Improve Customer Experience (CX) ▪ Analysis on top Level One (L1) & Level Two (L2) drivers affecting CX
▪ Action plan to improve top L2 drivers ex: Salesperson behaviour - what are the top L2 drivers
▪ Review action plan on weekly basis.
▪ Track drivers improvement on monthly basis
▪ Tracking of Non promoters for buyer and Non buyer in DT dealerships and ensuring weekly action plan
▪ Training on importance of recovery process to Dealer Sales Manager (DSM) steps involved in recovery process to the dealership by DSM
▪ Tracking of detractor recovery by Dealer Sales Manager and PDCA(Plan-Do-Check Action)
▪ Sensitizing dealers DSMs/DO's regarding importance of CLF (Closed Loop Feedback) meeting
▪ Find out the source for conducting CLF meeting in all the dealerships and do PDCA ▪ Reviewing daily dashboard & data dump
▪ Training of new DSM/CCE on process adherence & quality using digital tool (scale up)
- Improve Productivity of Sales Executives
▪ Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO
▪ Identifying the DSEs having skill level 1 and skill level 2
▪ Prioritizing Skill Level 1 DSEs for skill level training
▪ Explaining the importance of skill training
▪ Coordinate with Regional Team to finalize training day/date
▪ Ensure all DSEs attend training program
▪ Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA
▪ Test evaluations post training to be scheduled at the dealership
▪ Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers
▪ Sensitising the Dealer Owner & DSM on leakage drivers
▪ Ensuring action plan by DSM for leakage driver improvement
▪ Correct retail and enquiry mapping against correct DSE
▪ Employee master sheet updation monthly.
- Improve: Follow-up& Conversion (FnC)
▪ Sensitize DSEs & DSM about FnC adherence and quality
- ▪ Review of FnC through dashboard and sharing report with DSM
▪ Ensuring action plan by DSM on increasing FnC adherence.
▪ Train DSE's towards improving FNC quality of drivers
- ▪ Weekly discussion about top leakage driver, action taken and effect of improvement.
As Discussed, PFB Details
Working Days : 6 days
Kindly revert with your response along with your updated CV
We can't wait to welcome you to the MSX International family and watch you embark on a rewarding career filled with opportunities and growth
Qualifications
- Top drawer communication skills, specially spoken English
- Proficiency MS Office Applications (MS word, MS Excel, MS PowerPoint
- Regional language proficiency is must to have
- Willingness to travel 20/25 days in a month in allotted geography
Additional Information
This is 2 years project, if you are interested you need to furnish below details & appear for the online assessment from the below link.
Working Days : 6 days
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
