Essential duties & responsibilities
- Provide operational support for multiple Accruent SAS Azure and SQL Server database products across multiple verticals and regions in a 24x7 Production and other managed environments
- Must be on call 24x7 for one-week shifts in a SQL DBA rotation
- Proactively monitor, analyze, and resolve database performance and other issues, and complete monthly product Environmental Health reports
- Participate in cross functional Tiger Teams to troubleshoot and resolve Production customer incidents, including root cause analysis
- Complete customer request/trouble/change tickets and manage ticket queues in JIRA to meet SLAs
- Create, update, and follow standard database process documents
- Work with Product and Engineering to improve product functionality and performance
- Participate in cross functional and team projects, and complete assigned tasks as scheduled
- Spec out and set up new database servers
- Capacity planning and database server resource management
- Perform SQL Server upgrades and database migrations as required
- Implement standard security best practices, ensure SQL Server and database tools are up-to-date with the latest Cumulative Updates (CUs), and provide compliance information for audits
- Develop and update product DR plans/runbooks and perform annual product DR tests
- Complete required and optional on-the-job and online training to advance technical and process skills
- Help train new DBAs
- Consistently demonstrate Accruent s values: results orientation, humility, winning attitude, drive to excellence, integrity, and grit
Knowledge, skills & abilities
- A minimum of 5 years of experience with SQL Server database administration using best practices
- 2+ year of experience with native Azure SQL Database and/or Azure Managed Instance
- 3+ years of experience with T-SQL and Powershell scripting
- 2+ years of experience with industry standard SQL database monitoring and open source tools
- SQL Server and/or Azure database certifications are preferred
- Bachelor s Degree in Computer Science or related field is preferred
- Performance tuning and query/index optimization
- Critical technical troubleshooting and problem solving skills
- Good understanding of database design principles
- Solid proficiency in database backup and recovery processes
- Quickly learns new product platforms and database technologies
- Ability to reason logically and participate in the development of innovative solutions
- Proven self-starter, self-reliant, and capable of educating others
- Project and task oriented with attention to detail
- Ability to work well on group or individual projects
- Good verbal and written communication skills
