Data Scientist

Fini is a state-of-the-art AI-driven solution for customer support, built to resolve high-stakes issues with exceptional accuracy. Trusted by mid-market and enterprise B2C companies across fintech, SaaS, and marketplaces, Fini automates up to 80% of support tickets in workflows such as refunds, KYC, and billing disputes while maintaining a 98% verified accuracy. Fully integrating with existing platforms like Zendesk, Salesforce, and HubSpot, Fini provides a reliable and traceable solution that adheres to strict compliance standards such as SOC 2, GDPR, and ISO 27001. Serving organizations like the U.S. Chamber of Commerce and Fortune 500 companies, Fini processes over one million tickets per month, driving faster resolutions and improving customer satisfaction.

This is a full-time, remote role for a Data Scientist. The role involves analyzing complex datasets, developing predictive models, and creating data visualizations to address key business challenges. Day-to-day responsibilities include designing and implementing statistical models, performing exploratory data analysis, generating actionable insights, and collaborating with cross-functional teams to optimize workflows. The Data Scientist will also contribute to enhancing the AI architecture and support data-driven decision-making across the organization.

• Strong expertise in Data Science, Data Analysis, and Data Analytics
• Proficiency in building models using Statistics and performing statistical analyses
• Experience in creating Data Visualizations to communicate findings effectively
• Proficiency in programming languages such as Python, R, or similar
• Familiarity with large-scale data processing tools like SQL, Spark, or Hadoop
• Excellent problem-solving and critical-thinking skills
• Knowledge of machine learning principles and their application
• Bachelor's or advanced degree in Data Science, Statistics, Computer Science, or a related field