Data Science Specialist

Job Description:

Role- Permanent/ Full time

Experience- 7+ years

Location- Noida/ Gurgaon/ Pune/ Bangalore

Shift- 1:30 PM to 11:30 PM (10 Hours Shift. Also depends on the project/work dependencies)

Working Days- 5 days

Work Mode- Hybrid

Roles/ Responsibilities-

1. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX.
2. Must have done min. 3-5 projects in Dialogflow
3. Lead and manage the full lifecycle of CCAI projects from initiation to deployment and post-implementation support.
4. Delivering Google CCAI solutions, with significant expertise in both CCAI Agent Assist and Dialogflow (ES/CX).
5. Integrate Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations)

Mandatory Skills:

• Chatbot development, Voicebot both
• Conversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform.
• ADK, Playbooks, Troubleshooting, CCAI, CX Studio, Agent Assist.
• Development, Integration and Implementation of CCAI/ Google Dialogflow projects.
• Natural Language Processing, Python/ Node.JS
• Design, develop and implement cloud-based Conversational AI solutions.
• Client Management along with individual contributor.
• Team handling, Stakeholder Management
• Good communication.

Essential Functions:

• Good communication and presentation skills
• Self-motivated, team player, action and results oriented.
• Process driven and conceptual thinking
• Change Management skills
• Innovative thinker
• Quick and agile learner
• Working across cultures with sensitivity, partnering, driving with a focus on business impact