Overview
Build the Future
Our vision is to unlock the potential of each learner at every stage of life. We have a very successful and customer-centric operational team here at McGraw Hill. Our team are given the freedom to grow and our new
Data Entry Associate role focuses on supporting and enhancing customer experience for our US business.
How can you make an impact
As our Data Entry Associate, you are responsible for accurately entering and updating data into databases and data files. This position will report to the Sr. Manager, Quality Assurance and Business Intelligence Manager.
This role requires working 6:30 PM - 3:00 AM IST, with flexibility to adjust to 5:30 PM - 2:00 AM IST during U.S. daylight savings time.
What you will be doing:
- Update and maintain data files and databases
- Review data for errors or discrepancies
- Manage and secure sensitive information
- Perform regular data backups to prevent data loss
- Organize data for easy retrieval
We're looking for someone with:
- Min 1 year of experience in Contact Centre Operations/Back-office/US Customer service domain.
- Bachelor's degree in computer science, Information Systems, Data Science, or a related field
- Good to have skills- Basic knowledge in Data Analysis, Microsoft office suite, Salesforce, Smartsheet and strong excel skills
- Proficient in typing and data entry software.
- Good organizational skills, Effective time management and communication skills
- Self-directed and self-motivated professionals.
Why work for us
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!
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