- .Technology support and expertise to the team on the ground on issues and problems faced in the current Delivery, if any.
- Facilitate a Cross functional interaction with product managers, domain experts, engineers and consultants during the solution build and design phases of new and existing deals and RFPs/RFIs/RFQs.
- Assist and work with the teams in support process enhancements and technology transformation themes which will enhance the model of operation and bring in value to the end customers.
- Be the escalation point for DataCentre and Compute related delivery issues and assist the team either by driving technical solutions and know-how on solving technical issues, or assist in building a bridge with the OEMs to help the team resolve issues on the ground.
- Build competency across Data Centre technologies and create a centre of excellence to be able to act as a first line of defence during critical incidents and transformation initiatives.
- Build and assist in creating templates and practice standardizations across the DB practice
- Interface with customer to understand delivery concerns, receive feedback on support quality and derive models/solutions to improve the operating model to be implemented within the accounts.
Work with various OEMs and partners to evaluate tools and productivity solutions in the market to keep abreast of the trend and consult with the customer to see what is best fit for their environments, in order to up-sell and cross-sell services
Effective Team Member
- Lead cross functional team capacity planning exercises related to environment and applications ensuring vendor best practices.
- Collaborate and consult with users, system administrators, and systems programmers to overcome significant operational and/or technical issues and problems.
- Utilize strong interpersonal skills in dealing effectively with diverse skill sets and personalities and work effectively as a team player.
Leadership
- Mentor and teach less experienced team members preparing them for more responsibility while focusing on optimization and best practices.
- Lead presentations to clients, upper management, and peers as it pertains to database technology roadmap, architecture, engineering, and provisioning.
- Manage the completion of database administrator work, meeting deadlines, and providing deliverables to the customers.
- Serve as the subject matter expert of all database related workflows. May perform additional duties related to agile project management.
- Work directly with Project Managers to update project plans and communicate project status.
- Participate in operating model activities related to product and service ownership.
- Meet and communicate with stakeholders, document project definition, and provide direction and leadership in project estimates and sequencing.
- Build, edit, and maintain team backlog; prioritize and document objectives for project sprints.
