Data Analytics (L2 Support Manager)

Why Mizuho

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It's the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

We are seeking an experienced and results‑driven Manager of Data Analytics L2 Support to lead a production support team responsible for the stability, reliability, and operational excellence of enterprise data analytics and business intelligence platforms. This role is accountable for overseeing Level 2 support operations, incident and problem management, and ensuring consistent service delivery across reporting, semantic models, and analytics solutions.

The manager will provide hands-on leadership and technical oversight to a team of L2 Support Engineers, ensuring effective monitoring of scheduled and batch workloads, timely resolution of production incidents, and adherence to defined SLAs. Acting as the primary escalation point for complex or high‑severity incidents, the role requires strong judgment in prioritization, root cause analysis oversight, and coordination with engineering, infrastructure, and vendor teams to drive permanent resolutions and reduce operational risk.

This position is responsible for establishing and enforcing incident, problem, and change management discipline, including post‑incident reviews, trend analysis, and continuous improvement initiatives to enhance platform stability. The manager will also oversee the team's handling of intraday user issues, data quality investigations, and validation of production fixes and deployments.

The role requires close collaboration with U.S.-based business stakeholders, business analysts, and development teams, operating across time zones from an India-based support organization. The manager will ensure clear, timely communication of incident status, business impact, and resolution progress, while translating business concerns into actionable technical priorities for the team.

Success in this role requires strong leadership skills, a solid understanding of data warehousing and analytics platforms, and the ability to operate effectively in a high-availability, regulated financial services environment, balancing operational stability with continuous service improvement.

The candidate will be responsible for the monitoring of reporting batches, handling intraday user inquiries and troubleshooting data quality incidents. The position calls for someone that is comfortable working with business users along with business analyst expertise. Excellent communication skills and the ability to interact effectively are essential. Experience with the following technologies will be required:

Key Platform and Technology Expertise:

• Snowflake cloud data platform
• Power BI reporting and analytics
• Enterprise job scheduling tools (ie. Tidal)
• Power BI Report Scheduler (PBRS)
• Microsoft SQL Server
• Enterprise data warehousing concepts and architectures
• Semantic model development and tooling (ie. Cube Dev)

Key Responsibilities:

• Own and govern Level 2 incident management for enterprise data analytics platforms, ensuring SLA compliance, regulatory alignment, and effective escalation management.
• Provide leadership oversight for technical triage and root cause analysis, guiding the team on complex and recurring incidents across data, semantic, and reporting layers.
• Drive a formal problem management discipline, including trend analysis, identification of systemic issues, and implementation of preventative controls to improve platform resilience.
• Oversee the operational monitoring and execution of batch, scheduled, and intraday analytics workloads supporting critical financial reporting.
• Ensure controlled data remediation, validation, and reconciliation processes, maintaining data accuracy, auditability, and production integrity.
• Partner with development and infrastructure leadership to prioritize, track, and deliver permanent fixes, reducing repeat incidents and operational risk.
• Act as the senior business and technology liaison during incidents, ensuring clear communication of impact, risk, and resolution status.
• Contribute to operational governance, adhering to ITIL-aligned processes for incident, problem, and change management in a regulated financial services environment.

Qualifications:

• Minimum 7+ years of combined experience in data warehousing/business intelligence/analytics and reporting systems.
• Minimum 7+ years of experience using SQL, including relational and dimensional data models, query tuning, and performance optimization on SQL Server and Snowflake.
• Experience supporting Power BI reports, datasets, semantic models, and refresh processes.
• Familiarity with financial services data domains (e.g., Fixed Income, Equities, Derivatives).
• Proven people leadership and escalation management skills.
• Solid knowledge of incident and problem management in SLA-driven environments.
• Ability to analyze and resolve data quality and reporting issues in production.
• Self-driven and should be able to troubleshoot and provide quick resolutions to issues.
• Effective written and verbal communication with business and technical teams.
• Ability to prioritize and perform under pressure in high-availability environments.
• University bachelor's degree (Computer Science, Information Systems or Computer Engineering)

Organization Overview:

Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world's leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho's international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.

MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.