V
Data Analyst
Job Description
Job Requirements
The Role and Core Accountabilities:
10-15Years
The Role and Core Accountabilities:
- Support IT Infrastructure & Operations through service governance, scorecards, KPI/KRA tracking, dashboards, management reviews and continuous improvement. Partner with leadership, service owners, vendors and PMO
- Drive IT Infrastructure & Operations governance, review forums, performance tracking and action follow-up.
- Manage scorecards, KPI/KRA, service health, SLA, delivery performance, risks, compliance and improvement opportunities.
- Strong hands-on ServiceNow and Power BI, including dashboard creation, Power Query, data visualization, metric reporting and executive storytelling.
- Advanced SQL: complex queries, joins, aggregations, subqueries, data extraction, manipulation and validation.
- ETL, data warehousing, staging and dimensional architecture knowledge.
- Strong data modelling: star/snowflake, normalization and fact/dimension relationships.
- Advanced DAX: custom measures, calculated columns and analytical expressions.
- Power BI workspace lifecycle, deployment pipelines, RLS/OLS security and governance controls.
- Analyze incidents, SLAs, backlog, productivity, compliance and trends for actionable insights
- Prepare executive presentations, governance packs, service review packs, scorecards and business review documents.
- Working knowledge of Agile and Jira for demand, backlog, workflow and reporting.
- Strong requirements gathering, process mapping, documentation, analytical and stakeholder management skills.
- Drive reporting automation, data quality, standardization, service visibility.
- Minimum 10 years overall experience in Business Analysis, IT Operations, Service Governance, PMO/Governance Reporting or related roles.
- Strong IT Infrastructure & Operations experience across service desk, network, server, cloud, database, storage and backup.
- Proven experience with scorecards, KPI/KRA frameworks, governance dashboards and leadership reporting.
- Strong ITIL/ITSM knowledge covering incident, problem, change, request, SLA and service performance management.
- Strong expertise in Power BI, SQL, DAX, ServiceNow, Excel, PowerPoint and Jira.
- Exposure to AI-enabled analytics, report automation, data insights and Copilot/ChatGPT for DAX/SQL and reporting efficiency.
- Ability to structure ambiguous business problems into analytical questions, validate data and present trends/improvement opportunities to senior stakeholders.
10-15Years
More Info
About Company
Skills:
Ms Excel, Power Bi, Vba Macros, Python, Sql, Data Analysis
Skills:
data reconciliation , snowflake , Data Analytics., Sql, Tableau, Azure, Python, Etl, Data Pipeline, Cloud Operations Data Analyst, Data Analyst, Cloud Data Analyst, Azure Cost Management, Airflow, Cloud Billing, Cloud Cost, Data Validation
Skills:
Itsm, Power Bi, Data Visualization, Sql, Etl, Data Analysis
Data Analyst+ Databricks
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Skills:
Databricks, Sql, Python, Data Visualization