Company Description
Company Overview:
https://www.msxi.com/en/
At
MSX International, we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
Job Description
The primary purpose of the Data Analyst role is to leverage data-driven insights to enhance the efficiency, quality, and innovation of our products and services. By analyzing proactive and predictive data, the Data Analyst will support the development of predictive models, facilitate early detection of issues, and contribute to faster resolution of complaints. This role is crucial in driving cost savings through proactive monitoring and providing actionable insights to quality and R&D functions, ultimately improving overall customer satisfaction and operational performance.
Roles & Responsibilities
- Data Analysis: Analyze proactive and predictive data, including DTC, CAN signals, and job card failure analysis to identify trends, patterns, and anomalies.
- Collaboration: Work closely with developers to provide insights for predictive model development and ensure the accuracy and relevance of the models.
- Quality and R&D Support: Offer inferences to quality and R&D functions for early detection of issues and faster resolution of complaints.
- Monitoring and Reporting: Monitor ticket Turnaround Time (TAT) and report Key Performance Indicators (KPIs) to track performance and identify areas for improvement.
- Cost Savings: Identify opportunities for cost savings through proactive monitoring and analysis.
- Data Visualization: Create visual representations of data findings through charts, graphs, and dashboards to communicate insights effectively.
- Reporting: Prepare detailed reports and presentations to communicate insights and findings to stakeholders.
- Cross-Functional Support: Work with other departments to understand their data needs and support informed decision-making.
Qualifications
- Strong knowledge of statistical programming languages such as Python or R.
- Experience with data visualization tools like Tableau, Power BI, or similar.
- Excellent analytical and problem-solving skills.
- Ability to interpret complex datasets and provide actionable insights.
- Strong communication and presentation skills.
- Familiarity with machine learning algorithms and predictive modeling techniques.
- Experience with data cleaning, preparation, and exploration.
- Proficiency in SQL and NoSQL databases
Additional Information
Education Qualifications
- Bachelor's degree in data science, Computer Science, Statistics, Mathematics, or a related field.
- Advanced certifications in data analytics or related areas are a plus.
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
