Darwin Box Specialist (HRO Operation)

Role: Darwin Box Specialist

Desired Experience Range: 5-8 yrs.

Shift: Should be comfortable with night shift - US Hours & in a 24X7 shift environment

Mode of Working: Work from Office

Position Overview:

We are looking for candidates who have 5-8 years of experience in Darwin box, with strong expertise in benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin box HR platform. The ideal candidate will have exceptional operational knowledge of Darwin box, strong project management skills, and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.

Key Responsibilities:

Benefits & Payroll Operations:

• Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
• Monitor integration failures and coordinate with vendors for resolution.
• Support and own the Process Manager in Darwin box to mark payroll completion.
• Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.

Annual & Ad hoc Benefits Management:

• Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).
• Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.

Reporting & Analysis:

• Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
• Ensure accuracy and structured reporting to internal stakeholders and clients.

Required Skills & Experience:

• Darwin box Expertise: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. (Mandatory)
• Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. (Preferred)
• JIRA & Ticket Management: Experience in handling incident tracking tools. (Preferred)
• Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite.
• Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues. (Mandatory)
• Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. (Mandatory)

Preferred Qualifications:

• Experience working on pilot processes and creating process documentation.
• Prior experience in international (non-US) benefits administration.
• 5-6 years of experience in international benefits and Darwin box.

Work Requirements:

• 100% Work from Office, No remote option.
• Flexible with Rotational Shifts 24x7 delivery model.
• This role offers an exciting opportunity to work with a global team, managing critical HR & benefits operations while ensuring smooth payroll and employee experience within Darwin box.
• If you have expertise and are looking for a dynamic role in HR Operations & International Benefits Management, wed love to hear from you.

Education Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)