D365 Functional

Job Title -D365 Functional

Location Bangalore

Looking only for Immediate Joiners

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Role Summary

We are seeking an experienced Dynamics 365 Finance & Operations (F&O) Functional Consultant specializing in Commerce & Retail to deliver end-to-end implementations for enterprise retail clients. The ideal candidate will have strong functional expertise in D365 Commerce (Retail), deep understanding of retail business processes, and proven experience in full lifecycle implementations.

Key Responsibilities

1. End-to-End Implementation

• Lead full-cycle implementations of D365 F&O Commerce: requirements gathering, fit-gap analysis, solution design, configuration, testing, data migration, cutover, and post-go-live support.
• Ensure alignment with Finance, Supply Chain, and Retail operations.

2. Functional Design & Configuration

• Configure Commerce HQ: pricing, promotions, discounts, loyalty programs, gift cards, catalogs, assortments.
• Set up POS (MPOS/CPOS) and Commerce Scale Units (CSU) for store operations.
• Define retail processes: sales, returns, exchanges, inventory management, cash management, end-of-day procedures.
• Manage payment connectors, hardware stations, and integration with payment gateways.

3. Documentation & Testing

• Prepare BRDs, FDDs, test scripts, and training materials.
• Support UAT, functional testing, and cutover planning.

4. Stakeholder Engagement

• Conduct workshops with business users and IT teams.
• Translate business requirements into functional specifications.
• Provide training and change management support.

Mandatory Skills & Experience

• Minimum 2 full-cycle D365 F&O Commerce implementations.
• Strong functional knowledge of Retail & Commerce processes.
• Hands-on experience in Commerce HQ, POS setup, CSU configuration.
• Familiarity with integration patterns, data migration, and Azure DevOps for deployment.
• Excellent documentation and client-facing communication skills.

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability, or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.