D365 Functional Consultant
D365 Functional Consultant
Zensar Technologies- Posted 4 days ago
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Job Description
Qualifications
- 4-7 years of experience in software testing, with a focus on Dynamics 365 Customer Service.
- Expertise in CTI testing, contact center solutions, and omnichannel capabilities.
- Proficiency in Azure DevOps or JIRA for test management.
- Strong knowledge of API testing and SQL for data validation.
- Experience with telephony platforms like Genesys, NICE CXone, Five9, and Avaya.
- Ability to design and execute test scenarios for inbound call routing and outbound dialing.
- Understanding of IVR navigation and call transfer processes.
- Familiarity with call recording validation and case creation validation.
- Excellent communication and collaboration skills for effective team work.
- Analytical mindset with a problem-solving approach to testing and integration challenges.
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More Info
Key Skills
telephony platforms
IVR navigation
call recording validation
omnichannel capabilities
NICE CXone
call transfer processes
Dynamics 365 Customer Service
contact center solutions
case creation validation
CTI testing
About Company
Skills:
Uat, Agile, Microsoft Dynamics Crm, Scrum, Azure DevOps, D365 Customer Engagement, Project Management, Functional Configuration, Stakeholder Management, Business Analysis
Skills:
Dynamics Ax, D365, Functional Analysis, User Training, Uat, Azure Sql, Erp Implementation, Business Process, FIT, finance process
Skills:
Agile Methodologies, Azure DevOps, M365CE, Project management