Job Role: D365 CRM Competency Lead
Skills And Experience
- 12-14 years of total experience in CRM, with 6+ years specifically in D365 (CE).
- Deep expertise in Dynamics 365 Customer Engagement (CE) modules: Sales, Customer Service, Marketing, Field Service, and Project Operations.
- Familiarity with Dynamics 365 Finance & Operations (F&O) is a strong plus.
- Proven experience in Power Platform (Power Apps, Power Automate, Power BI) and Dataverse, with knowledge of integrations using Azure services and Logic Apps.
- Knowledge on building and configuring CRM forms, views, dashboards, and workflows.
- Understanding of CRM API, REST/ODATA and SOAP endpoints
- Experience with .NET, SQL Server, JavaScript, and C#
- Experience with Dynamics CRM SDK & Microsoft SharePoint and Business Intelligence a plus.
- At least 5 Microsoft certifications including Dynamics 365 Solution Architect Expert, Functional Consultant Associate, and/or Power Platform Architect.
- Experience in leading complex solutioning efforts for large Dynamics 365 transformation and modernization programs.
- Strong presales solutioning skills including proposal creation, estimation, and architecture blueprinting.
- Demonstrated success in mentoring, practice development, and community leadership within the D365 space.
- Excellent communication and stakeholder management skills, with the ability to engage C-level clients.
- Strong team leadership and strategic planning abilities, with a proven track record of growing CRM practices.
Responsibilities
- Develop and lead the Microsoft Dynamics 365 competency strategy, defining technical and functional skill tracks across CE
- Drive thought leadership in D365 proposals, solution design, and digital transformation initiatives.
- Serve as a technical escalation point for delivery teams during critical issues, escalations, and solution design discussions.
- Formulate and drive certification plans, training paths, and skill-building initiatives across the team.
- Establish competency KPIs, track benefits realization, and support business case development for internal and external initiatives.
- Represent the organization in Microsoft partner programs, MVP communities, and key industry events.
- Lead innovation efforts by conceptualizing accelerators, reusable frameworks, and demo assets leveraging D365 and Power Platform.
- Stay abreast of market trends, D365 roadmap updates, and ensure alignment of competency strategy with industry best practices.
- Collaborate with sales, delivery, and marketing teams to support go-to-market initiatives and client pitches.
- Ensure team certifications and specializations align with Microsoft Partner Network (MPN) requirements and partnership tier goals.
