D&T Manager - Enterprise Performance & Metrics

Job description:

Purpose of the Job

The Enterprise Performance & Metrics Manager is responsible for shaping and leading the functional performance measurement and optimization across the Digital & Technology function. This role drives the development of enterprise-wide functional performance frameworks and KPI's, ensures alignment with D&T Strategic and Functional Roadmap and fosters a culture of data-driven decision-making and continuous improvement.

Operating at a leadership level, the role partners with Senior stakeholders to define strategic and functional KPIs and obtains industry benchmarks for the function, aligned with Aramex's D&T goals, defines and monitors performance against these metrics and communicates findings to drive data-driven decision-making.

Additionally, they identify opportunities for process improvement, implement optimization strategies, and ensure the accuracy of performance data, establishes governance around performance reporting, and lead cross-functional initiatives that enhance operational excellence, resource efficiency and portfolio value realization.

The overall purpose of this role is to:
Lead the design and governance of enterprise performance frameworks.
Align performance metrics with long-term business strategy and transformation goals.
Influence executive decision-making through advanced analytics and strategic insights.
Drive enterprise-wide continuous improvement and operational excellence.
Ensure data integrity, transparency, and accountability in performance reporting.

Job Description

Customer

• Influence strategic planning and investment decisions through data-backed narratives ensuring customer needs are reflected in strategic priorities.

• Benchmark D&T Functional performance against global standards and industry best practices enhancing customer satisfaction through competitive performance.

• Drive benefits realization tracking and ensure ROI accountability across the portfolio with organizational goals ensuring D&T Transformational and BAU initiatives deliver tangible value to customers and stakeholders.

  2. People

  • Partner with senior D&T leaders across functions to co-create KPIs and performance dashboards that support strategic priorities building alignment and shared ownership of performance goals.
  • Present performance insights and recommendations to D&T Leadership-led forums and relevant governance, delivery and monitoring boards helping to facilitate informed decision-making and leadership engagement.

  3. Operations

  • Define and lead the enterprise D&T performance strategy, ensuring alignment with D&T Strategic/Operational goals and transformation initiatives
  • Establish governance structures for performance reporting, including cadence, accountability, and escalation mechanisms ensuring disciplined execution and transparency.
  • Lead the development of advanced analytics models to forecast performance trends and identify strategic opportunities enabling proactive operational planning and agility.
  • Support the strategic portfolio view of all D&T initiatives, ensuring alignment with enterprise priorities and resource optimization.
  • Govern vendor performance metrics and ensure strategic alignment with sourcing and procurement strategies.

  4. Financial Result

  • Support prioritization and budget allocation discussions with Finance, D&T Leadership and appropriate forums.
  • Lead performance reviews of financial metrics, including cost efficiency, budget adherence, and value delivery.
  Drive, track and report on benefits realization tracking and ensure ROI accountability across the portfolio with organizational goals ensuring financial returns on investments are measured and achieved.

Job Requirements - Experience and Education

Degree in Finance, Business Administration, Data Science, Information Systems, or related field.
Minimum 12+ years of experience in performance strategy, enterprise metrics, or digital transformation. Role in Financial Planning and Reporting would be considered advantageous.
Proven track record of influencing executive decision-making through performance insights.
Understanding of IT governance, Business Analysis or Portfolio or Project management & reporting.
Expertise in advanced analytics tools (e.g., Power BI, Tableau, Python, R) and performance management frameworks (e.g., ITIL, COBIT, OKRs).
Exceptional leadership, communication, and stakeholder management skills.
Experience in managing cross-functional teams and driving enterprise-wide initiatives.

Leadership BehaviorsBuilding Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills