Cyber Security Complaince:
- Service request and Incident handling for Reliance Cyber Security Team
- Creating service tickets.
- Creating Security Assessment tasks on portal as per SOP
- Ensuring Compliance status of assessments before giving Go Ahead as per Lead Review
- SLA monitoring for tickets
- Assigning the tickets to responsible person or team as per assessment requirements.
- Preparing the service request reports on daily basis including the SLA breach reports.
- Alerting team on timely closure of service request to maintain the SLA.
- First level verification of compliance of ticket servers basis SOP.
