Job Title- Cyber Business Services Specialist
ARL- 6
Solution Line- Commercial Risk
Position type- Full Time
Work Location- Bangalore, Whitefield
Working style- In Office
Cab Facility- Yes
Shift Time Rotational
People Manager role: No
Required Education And Certifications Critical For The Role-
Any Graduate or Post-Graduate (full time)
Required Years Of Experience
4+ years experience in a professional workspace working with stakeholders.
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
Information About The Business
As part of an industry-leading team, you will help empower results for our clients by supporting innovative and effective solutions as part of our Cyber Solutions insurance brokerage value proposition.
General Description Of Role
As a Cyber Business Services Specialist II, you will be a key operational partner to Aon's EMEA Cyber broking teams. You will own endtoend policy management for assigned brokers, manage complex data across multiple systems, and produce reporting that supports commercial decisions and client delivery in the Cyber insurance space.
Job Responsibilities
- Own all aspects of policy management for assigned cyber brokers, ensuring accuracy, completeness, and ontime monthend completion.
- Accurately document complex placements, in line with Aon standards and local requirements.
- Manage and reconcile data across multiple broking and policy
- Monitor and action key operational inboxes/queues to keep data and workflows current.
- Use Excel to produce regular and adhoc reports and management information for brokers and Cyber leadership (pivot tables, lookups, formulas).
- For more advanced profiles, support or build enhanced reports/dashboards and leverage exposure to Power BI where applicable.
- Support daytoday operation of broking technology platforms and portals, troubleshooting data and system issues.
- Collaborate closely with brokers, account executives, and operations teams to design or refine policy managment approaches for new and complex programs.
- Suggest and implement process improvements that increase efficiency, accuracy, and control for policy management processes.
- Act as a trusted point of contact for internal stakeholders on billing, system, and data questions, providing solutions with minimal guidance.
- Help coach and support Business Services Specialist I colleagues and new joiners on systems, processes, and best practices.
Skills/Competencies Required
- 4-5+ years experience in a professional, datadriven environment (insurance/broking, finance, operations, or similar).
- Strong Excel skills (pivot tables, advance excel, conditional formulas); exposure to Power BI and databases is a plus.
- Proven track record in highaccuracy data work and billing or policy administration across multiple systems.
- Strong attention to detail, ownership mindset, and ability to work independently under time pressure.
- Clear, professional communication with stakeholders across regions and time zones.
- Interest in Cyber and motivation to deepen knowledge of cyber insurance products and metrics.
How We Support Our Colleagues
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.
COMMITMENT TO SUSTAINABILITY
Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.
2026-100120
