CX-Sales

Oracle CX Incentive Compensation Specialist - Vendor Dealer Settlements We are seeking an experienced Oracle CX Incentive Compensation Specialist to lead and support the design, implementation, and optimization of commission and settlement processes for vendors and dealers. This role focuses on leveraging Oracle CX tools to automate and streamline incentive programs, ensuring accurate and timely payouts, compliance, and performance tracking. Key Responsibilities: Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities Gather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plans Configure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groups Develop and maintain Comp plans, performance measures, settlement rules, crediting logic, and payout structures aligned with business goals. Monitor and troubleshoot commission calculations, ensuring data accuracy and timely resolution of discrepancies. Generate OOTB and Custom reports and dashboards for performance analysis and audit compliance. Develop and manage custom roles, ensuring secure access and compliance Support UAT, training, and documentation for end-users and stakeholders. Collaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflows Create documentation, test cases, and conduct user training Provide production support and resolve incentive/commission calculation issues in a timely manner Areas of expertise expected: Incentive Module/ SPM Partner Management Reports (OOTB Custom reports) Service Request Customization using App composer and Groovy scripting