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We are seeking a dedicated Customer Support Representative to join our team in India. The ideal candidate will be responsible for providing exceptional service to our customers by addressing their inquiries and resolving issues effectively. This role is essential in ensuring customer satisfaction and fostering positive relationships.
for more detiles call HR 6366947084
Bachelor of Business Administration (B.B.A), Bachelor of Architecture (B.Arch)
Job ID: 151800015
Skills:
automation, Data Analysis, CX metrics, Resolution TAT, Process Optimization, quality scores, customer support operations, data-driven decision making, NPS, Productivity, FCR, performance management, CSAT, customer experience metrics
Skills:
Troubleshooting Skills, crm software, Data Analysis, Technical Support, Product Knowledge, Customer Engagement, Sla Management, Conflict Resolution, Multichannel Support, Documentation Skills
Skills:
Technical Troubleshooting, Basic technical knowledge, zendesk
Skills:
Customer Service, Problem Solving, Technical Support, crm software, Voice Communication, Multilingual Ability, Time Management, Conflict Resolution, Product Knowledge
Skills:
Customer Service, Problem-solving, Crm